DELIVERY OF GOODS
We pride ourselves on the selection of products and have sourced some amazing products from across the globe. Items if in stock usually ship with 7 days. Some items are shipped directly from the supplier and may take from 1- 3 weeks this depends on the product and origin of goods. Please note estimated time in product description & contact us if you have any concerns. Custom items such as bedheads & ottomans can take a lead time of 3-6 weeks. This will depend on fabric availability & origin of fabric.
All of our Upholstered Furniture and other products will be delivered directly to your door either by Australia Post, or our trusted freight companies. We will contact you of a scheduled delivery date.
Delivery prices do not include unpacking, assembly or unpacking removal .Unless ordering the White Glove service with your bedhead orders. Most items require little or no assembly, unless noted.
Delivery of your goods will be Monday – Friday between office hours.
DELIVERY & FREIGHT OF CUSTOM BEDHEADS, OTTOMANS & LAMPSHADES.
Because many of our Peoni Home products are hand crafted and made to order please note delivery times on your product info. We will always make every effort to expedite the manufacturing and delivery of items to you and will notify you promptly of any delays should they arise.
Due to the demand of certain Peoni Home products, our designs are essentially made to order. So please allow us time to make your bespoke product.
We will always attempt to deliver your purchase within the estimated time frame, which is noted in the product description.
If any of the items you order are out of stock at the time of purchase we will notify you within 48hours. Please refer to Product info on whether your product is a stock item or a bespoke order.
Essential Checks before Ordering
It is your responsibility to ensure that all larger items &upholstery and other products you are ordering will fit into your home and that there is sufficient access. Additional delivery charges will occur if the goods need to be redelivered due to access problems. Please notify us of any special factors regarding your delivery.
Delivery prices for all Custom Bedheads.
When you are ordering a Peoni Home Custom Adults or Children’s Bedhead, please note the delivery charges to all Metro areas only. Your Upholstered Bedhead will be packed professionally ready to be unwrapped and enjoyed by you.
Standard Delivery Service
This is a one man service delivered to first floor.
Does not include any unpacking, positioning, cleaning or rubbish removal. Service includes an allowance of 15 minutes on site. Please specify if you live at a House or Apartment block.
Delivery Monday – Friday business hours.
Freight for Decorative Cushions
1 -4 Cushions sent as covers only will incur a flat rate of $ 9 across Australia metro.
1 Cushion with insert freight will be $ 10.
2 Cushions with inserts freight will be $ 20
Freight for Lampshades
Please refur to individual Lampshade page for Freight charges to Metro areas across
DELIVERY & SHIPPING COSTS FOR WALLPAPERS
All Wallpapers sent within Australia will incur a flat rate of $ 15.
Wallpapers will be delivered directly to your door, direct from supplier. For all Metro Area Deliveries, Wallpaper orders will be sent by Australia Post or by Courier and will need to be signed for. For areas outside Metro such as Remote & Country areas, delivery will be sent by courier to your nearest Post office address. Please refer to approximate shipping times for each individual Wallpaper.
DELIVERY FOR RUGS
All Rugs sent within Australia will incur a flat rate of $ 25 .If you live in a remote area , this rate may change. Please contact us if you have any concerns.
Rugs will be sent direct from supplier. Please contact us if you have any questions regarding your rug being delivered.
DELIVERY & SHIPPING COSTS FOR FURNITURE & FURNISHINGS FOR OTHER THAN ABOVE
For Delivery & Shipping costs other than above, please refer to the individual product pages or
we will email you with a quote for freight & delivery.